Refund policy

Return and Refund Policy

1. Right of return

In the event of receipt of a non-compliant Product, and subject to the provisions of article 5.2, the Customer is authorized to return the non-compliant Product to "Maison Vespera" within thirty (30) days after receipt of the Product.

It is specified in this respect that "Maison Vespera" does not accept parcels sent carriage forward, and that the Product must imperatively be returned in its original packaging. The Customer will enclose with their parcel a copy of the invoice as well as the return form provided by the customer relations service, which they will have previously requested by email: support@maisonvespera.fr

"Maison Vespera" will carry out a check regarding the non-conformity of the Product which, if confirmed, will automatically result in a refund to the Customer. This refund will be made to the bank account debited at the time of ordering the Product within thirty (30) days after "Maison Vespera" receives the non-compliant Product. This refund will also include reimbursement of the initial shipping costs if all the delivered Products are returned. If the entire order is not returned in full, no reimbursement of the initial shipping costs will be made.

Any risk related to the return of the Product remains the responsibility of the Customer.

2. Right of exchange

In the event of receipt of a non-compliant Product, and subject to the provisions of article 5.2, the Customer is authorized to exchange the non-compliant Product with "Maison Vespera" within thirty (30) days after receipt of the Product concerned.